Job Specifications
Remote
$45,000 - $95,000 annually
12 days ago
Full Time
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IT Support, Help Desk & End User Computing Professionals
If you’re an IT Support professional, take the next step — Join Our Talent Community!
WHO WE ARE:
SourceAmerica connects people with disabilities and veterans to meaningful employment opportunities. We are currently pipelining talent on behalf of our nonprofit network, which anticipates opportunities for IT professionals. Employment opportunities are with a nonprofit agency within the SourceAmerica network. Many positions support federal government contracts and may be performed remotely or onsite depending on contract requirements
JOIN OUR TALENT NETWORK
We are actively building a pipeline of qualified IT professionals for current and future opportunities supporting federal, state, local, and commercial customers. If you have experience providing technical support, troubleshooting user issues, or supporting workplace technologies, we encourage you to apply.
POTENTIAL OPPORTUNITIES
Desktop Support Technician
Deskside Support Technician
End User Computing Technician
PC Technician
Endpoint Support Specialist
IT Field Technician
Microsoft 365 Support Specialist
COMMON RESPONSIBILITIES
• Provide technical support and troubleshoot hardware, software, Microsoft 365, and connectivity issues
• Manage incidents and service requests through ticketing systems
• Deploy, maintain, and support end-user devices, accounts, and access permissions
• Document solutions, escalate complex issues, and contribute to knowledge management
• Deliver responsive customer service and technical assistance
Requirements
COMMON QUALIFICATIONS
• Experience in Help Desk, Service Desk, Desktop Support, or End User Computing environments
• Knowledge of Windows, Microsoft Office/Microsoft 365, and ticketing systems
• Strong troubleshooting, communication, and customer service skills
• Ability to support and train non-technical users
• Relevant certifications (CompTIA, Microsoft, or similar) are a plus
SALARY RANGE - $45,000 - $95,000 annually
Salary ranges provided are estimates only and may vary based on experience, location, contract requirements, education, certifications, and market conditions.
ADDITIONAL INFORMATION
• Our Workforce Management Team will review your resume and may include you in our talent pipeline for future opportunities. If you do not wish to be added, please email talentacquisition@sourceamerica.org to opt out.
• Employment is through a nonprofit agency within the SourceAmerica network.
• Work arrangements may be remote or onsite, depending on contract requirements.
• Security requirements vary by position and may include background screening, Public Trust eligibility, or the ability to obtain and maintain a government-issued security clearance.
• Opportunities are available across multiple experience levels.
• Hiring decisions are made by the nonprofit employer based on the requirements of specific positions.
FUTURE OPPORTUNITY NOTICE
This job posting is intended to build a pipeline of qualified candidates for current and future opportunities. By applying, you may be considered for multiple openings, programs, and customer environments that align with your skills, experience, work location preferences, and clearance status. Specific responsibilities, work locations, schedules, and contract requirements may vary based on business needs and customer requirements.
Please contact TalentAcquisition@sourceamerica.org to request accommodation or support during the application process.