Senior Specialist, Partner Enablement & Scalable Frameworks

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Specialist, Partner Enablement & Scalable Frameworks

Our Purpose

Mastercard powers economies and empowers people in more than 200 countries and territories worldwide. Together with our customers, we are helping build a sustainable economy where everyone can prosper. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.

The Mastercard Way

Our decency quotient (DQ) drives our culture and everything we do. We cultivate a culture of inclusion, respect, and innovation where employees are empowered to bring their best selves to work and make a meaningful impact.

Overview

The Channel Partnerships Enablement (CPE) team serves as the operational and enablement backbone of the Services Partnerships organization. As Mastercard's partner ecosystem continues to grow, we are building the capabilities, processes, and frameworks needed to support scalable growth, operational excellence, and consistent execution.

The Senior Specialist, Partner Enablement & Scalable Frameworks will play a key role in designing and implementing scalable partner onboarding, governance, contracting, reporting, and operational frameworks. This role will work across Partnerships, Sales, Finance, Legal, Compliance, Operations, and Technology teams to improve how Mastercard evaluates, enables, supports, and scales partner relationships.

Key Responsibilities

Partner Enablement & Framework Development

Support the design and implementation of scalable partner onboarding and enablement frameworks.

Create process documentation, operating procedures, playbooks, and governance models.

Identify opportunities to simplify and improve partner-related processes.

Support pilot initiatives and validation of new operating models before broader rollout.

Operational Excellence & Process Improvement

Design and improve operating models that support partner growth and scalability.

Partner with cross-functional teams to define ownership, workflows, controls, and handoffs.

Drive process improvement initiatives that enhance efficiency and reduce manual effort.

Support automation and workflow enhancement opportunities across partner operations.

Analytics & Business Insights

Analyze large and complex datasets to identify trends, opportunities, and operational improvements.

Develop reporting, dashboards, and performance metrics that support decision-making.

Communicate findings and recommendations to both technical and non-technical stakeholders.

Support business case development, forecasting, performance measurement, and operational reporting.

Governance, Contracting & Cross-Functional Execution

Partner with Legal, Compliance, Finance, Data Privacy, and other stakeholders to support scalable governance frameworks.

Help standardize contracting and onboarding processes across partnership models.

Document business requirements and support implementation of process and system enhancements.

Drive alignment across multiple stakeholder groups to support successful execution.

All About You

Strong analytical and problem-solving skills.

Ability to manage multiple priorities and work effectively in fast-paced environments.

Experience building business processes, operational frameworks, or process improvement initiatives.

Strong communication and stakeholder management skills.

Comfortable working across multiple functions and levels of the organization.

Ability to translate complex business challenges into practical solutions.

Self-starter with strong organizational skills and attention to detail.

Preferred Qualifications

Bachelor's degree in Business, Finance, Economics, Engineering, Data Analytics, Information Systems, or a related field.

Experience in partnerships, sales operations, business operations, consulting, analytics, enablement, project management, or strategy-related functions.

Prior experience in Analytics, Business Intelligence, Reporting, or Data Analysis roles working with large datasets and communicating insights to both technical and non-technical audiences.

Experience with Salesforce, reporting tools, dashboards, workflow management platforms, or similar business systems.

Experience supporting cross-functional projects involving multiple stakeholder groups.

Success Measures

Success in this role will be measured by the ability to:

Improve scalability and consistency of partner onboarding and enablement processes.

Deliver actionable insights that support business decision-making.

Increase operational efficiency through process improvements and automation.

Strengthen visibility into partner performance, operational metrics, and business outcomes.

Build sustainable frameworks that support the long-term growth of Mastercard's Services Partnerships business.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization. Every person working for or on behalf of Mastercard is responsible for information security and must:

Abide by Mastercard's security policies and practices.

Ensure the confidentiality and integrity of the information being accessed.

Report any suspected information security violation or breach.

Complete all mandatory security trainings in accordance with Mastercard requirements.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.